Senior Client Success Manager (Fintech)

TL;DR

Senior Client Success Manager (Fintech): Managing the post-sales lifecycle for hirify.global’s largest enterprise clients with an accent on strategic advisory, platform adoption, and revenue growth. Focus on building deep relationships with C-suite stakeholders, optimizing complex wealth management workflows, and driving long-term value through data-driven engagement strategies.

Location: London, UK. Must have the right to work in the United Kingdom from the first day of employment; visa sponsorship is not available.

Company

hirify.global is a global data and AI platform that unifies portfolio, market, and client data to empower investment professionals with actionable intelligence.

What you will do

• Oversee the full client lifecycle from implementation to renewal, ensuring sustained engagement and product adoption.
• Forge deep relationships with stakeholders ranging from C-suite executives to daily platform users.
• Partner with Account Executives to develop account plans and drive expansion, cross-selling, and revenue growth.
• Lead impactful presentations and product demonstrations to align platform capabilities with client business objectives.
• Represent client needs cross-functionally across Product, R&D, and Support teams to shape future solutions.
• Identify and resolve functional or workflow obstacles to enhance platform utilization and client satisfaction.

Requirements

• Must have the right to work in the United Kingdom.
• Extensive experience in client-facing roles (sales, client management, or success) within financial or wealth management services.
• Proven track record in managing complex enterprise relationships and driving organizational change.
• Deep knowledge of front, middle, and back-office operations in wealth management, including portfolio management and compliance.
• Strong executive presence with exceptional communication and presentation skills.
• Bachelor's degree or equivalent professional experience.

Nice to have

• Experience with technical products and complex software implementations.
• Background in consulting or strategy positions within large enterprises.

Culture & Benefits

• Commitment to an inclusive and welcoming work environment.
• Focus on continuous learning and a growth mindset.
• Collaborative culture centered on delivering lasting value and championing client success.
• Opportunities to work with a global team and influence the next generation of financial technology.