Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing enterprise accounts for identity-centric security solutions with an accent on value realization, adoption, and risk mitigation. Focus on driving expansion, analyzing customer health metrics, and collaborating across technical and executive stakeholders to ensure long-term partnership success.

Location: Must be based in London, UK (Hybrid: 3 days/week in office)

Company

hirify.global is a global industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies.

What you will do

• Serve as the primary advocate for medium to large enterprise customers to ensure successful adoption and value realization.
• Define measurable success criteria and drive initiatives to achieve customer business objectives.
• Analyze customer performance metrics and health scores to provide actionable recommendations.
• Partner with internal teams including Product, Engineering, and Sales to advocate for customer needs.
• Identify opportunities for expansion and drive value-based growth within existing accounts.
• Conduct quarterly business reviews with stakeholders at various levels of account complexity.

Requirements

• 5+ years of experience in Customer Success, Sales Engineering, or Technical Account Management.
• Proven experience managing enterprise accounts exceeding $500K/year in revenue.
• Fluency in English and French is required.
• Solid understanding of APIs, SDKs, software integration, and databases.
• Proficiency in BI tools and CRM platforms like Salesforce and Gainsight.
• Must be able to travel 10-15% annually across the EMEA region.

Nice to have

• Familiarity with Identity & Access Management (IAM), CIAM, or digital identity verification.
• Background in fintech, payments, cybersecurity, RegTech, or financial services.
• Proficiency in additional European languages.

Culture & Benefits

• Commitment to professional growth through learning-forward initiatives.
• Flexible work environment supporting hybrid and on-site arrangements.
• Inclusive culture built on diversity, respect, and global affinity groups.
• Collaborative team environment focused on brainstorming and shared innovation.