Senior Manager, Customer Success Engineering (SaaS)

TL;DR

Senior Manager, Customer Success Engineering (SaaS): Leading the Customer Success Engineering team across EMEA and APAC to drive technical adoption and customer outcomes with an accent on operational discipline and cross-functional sales partnership. Focus on scaling team performance, optimizing account prioritization, and turning hirify.global into critical API infrastructure for enterprise clients.

Location: Must be based in London, UK (Onsite 5 days a week)

Company

hirify.global is the world’s leading API platform, simplifying the API lifecycle for over 45 million developers and 500,000 organizations globally.

What you will do

• Hire, lead, and develop a high-performing team of Customer Success Engineers across EMEA and APAC.
• Partner with International Sales leadership to prioritize accounts and shape technical engagement strategies.
• Establish operational cadences for KPI tracking, risk escalation, and executive reporting.
• Drive adoption, value acceleration, and measurable customer outcomes within complex enterprise portfolios.
• Collaborate with Product teams to translate customer technical blockers and workflow patterns into actionable roadmap feedback.
• Own strategic initiatives and OKRs to ensure consistent execution quality and team accountability.

Requirements

• 10+ years of experience in customer-facing technical roles such as Solutions Engineering, TAM, or Consulting.
• 5+ years of leadership experience managing high-performing technical or post-sales teams.
• Proven track record of managing globally distributed teams across EMEA and/or APAC.
• Strong operational leadership skills with experience building scalable processes and execution frameworks.
• Technical fluency in APIs, developer workflows, CI/CD systems, and modern software delivery practices.
• Must be able to work onsite 5 days a week in the London office.

Culture & Benefits

• Comprehensive medical coverage and wellness programs.
• Flexible PTO and monthly lunch stipend.
• Collaborative, inclusive culture with frequent team-building events.
• Donation-matching program to support charitable causes.
• Focus on in-person collaboration to foster trust and knowledge sharing.