Senior Dispute Analyst (Fintech/AI)

TL;DR

Senior Dispute Analyst (Fintech/AI): Managing the end-to-end disputes lifecycle and chargeback processing with an accent on AI-driven investigation tooling and regulatory compliance. Focus on orchestrating agentic workflows, handling complex arbitration exceptions, and driving process improvements through data-backed insights.

Location: Must be based in the United States. NYC-based employees work from the SoHo office 3 days per week.

Salary: $65,000 - $110,000

Company

hirify.global is a modern card issuing and processing platform empowering fintech companies to build the future of payments through developer-friendly APIs and infrastructure.

What you will do

• Own the end-to-end disputes lifecycle, including intake, investigation, and resolution.
• Test, deploy, and tune agentic investigation solutions to automate routine tasks and improve efficiency.
• Author and maintain dispute SOPs to ensure compliance with consumer protection regulations and network rules.
• Handle complex dispute scenarios, edge cases, and pre-arbitration/arbitration exceptions.
• Define and report KPIs and KRIs to provide actionable insights on program performance.
• Partner with Product and Engineering teams to inform the roadmap for investigation tooling.

Requirements

• Must be located in the United States.
• Deep experience managing card disputes and chargebacks with knowledge of consumer protection regulations.
• Proven track record of owning risk or operations programs end-to-end.
• Experience building, testing, or tuning automation or AI-assisted workflows.
• Strong analytical skills with the ability to synthesize operational data into actionable insights.
• Excellent communication skills for internal stakeholders and partner banks.

Nice to have

• Experience at a fintech, card issuer, or sponsor bank.
• Familiarity with SQL for trend analysis.
• Experience tuning LLM-based investigation workflows.
• Experience managing BPO or outsourced operations relationships.

Culture & Benefits

• Unlimited PTO and 12-weeks fully paid parental leave.
• 4-Week Fully Paid Sabbatical after 5 years.
• Work From Anywhere: 4 weeks per year from anywhere in the world.
• Comprehensive health, vision, and dental insurance with HSA match.
• 401(k) match and voluntary life insurance.
• Catered lunches and commuter benefits for NYC-based employees.