Customer Marketing Lead (AI)

TL;DR

Customer Marketing Lead (AI): Building and humanizing the Gleaniverse customer community to drive product adoption, peer-to-peer learning, and advocacy with an accent on program design and cross-functional collaboration. Focus on creating scalable engagement strategies, managing feedback loops into Product and GTM teams, and measuring community impact on retention and growth.

Location: Hybrid (4 days a week in the San Francisco or Mountain View office)

Salary: $160,000–$215,000

Company

Glean is a leading Work AI platform that provides enterprise search, AI assistants, and scalable agents to help organizations govern and customize AI across their business.

What you will do

• Own the day-to-day engagement strategy for the Gleaniverse community, including content and moderation.
• Design and execute community programs like webinars, office hours, and AMAs to deepen product expertise.
• Partner with Customer Success and Product Marketing to translate roadmap updates into clear customer communications.
• Develop community playbooks and toolkits to enable Sales and CS teams to participate in community initiatives.
• Build feedback loops from the community to Product and GTM teams to influence the product roadmap.
• Define and track community health metrics to prove business impact and refine programming.

Requirements

• 8+ years of experience in community management, customer communications, or customer experience in B2B SaaS.
• Strong program builder capable of balancing high-level strategy with hands-on execution.
• Exceptional written and verbal communication skills with experience presenting to executive stakeholders.
• Highly organized with the ability to manage multiple programs and stakeholder needs simultaneously.
• Collaborative mindset with a track record of working cross-functionally across Marketing, Product, and Support.
• Comfortable learning and championing AI products and translating user stories into community programs.

Culture & Benefits

• Comprehensive benefits package including Medical, Vision, and Dental coverage.
• Generous time-off policy and 401k plan contribution options.
• Home office improvement stipend plus annual education and wellness stipends.
• Vibrant company culture with regular events and daily healthy lunches provided in the office.
• Commitment to a diverse and inclusive workplace.

Hiring process

• Completion of a brief AI-focused exercise or discussion to evaluate your approach to integrating AI into your work.