Intake Coordinator (Social Services)

TL;DR

Intake Coordinator (Social Services): Coordinating resettlement services for refugees and immigrants with an accent on trauma-informed casework and team supervision. Focus on developing self-sufficiency plans, managing caseworker caseloads, and ensuring compliance with donor requirements.

Location: Phoenix, AZ, USA (Hybrid: office, remote, and field time)

Salary: $26.78/hr

Company

hirify.global (IRC) is one of the world's largest humanitarian non-governmental organizations helping people devastated by conflict and disaster.

What you will do

• Coordinate pre-arrival case preparation and assign cases to caseworkers to ensure timely service delivery.
• Oversee a team of caseworkers, including daily caseload management, delegation, and performance coaching.
• Maintain a reduced active caseload, ensuring all clients receive mandated resettlement services.
• Monitor case files for proper documentation and ensure reporting compliance with donor requirements.
• Develop local resources and facilitate internal and external referrals for clients.

Requirements

• Bachelor's degree in social work or a related field of study.
• 3+ years of case management experience in a social services environment.
• Must be based in Phoenix, AZ and have a valid driver's license with reliable transportation.
• Eligible to receive a fingerprint clearance card in accordance with Arizona State Law.
• Proficiency in written and spoken English.

Nice to have

• Master's degree in social work or related field.
• Experience working with vulnerable or underserved populations.
• Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, or French.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 403b retirement savings plan with immediate matching.
• Generous time off: 20-25 days PTO, 10 sick days, and 10 US holidays.
• FSA for healthcare and commuter costs.
• Employee Assistance Program providing counseling and mental health support.