Client Success Analyst with QA Expertise (Fintech)

Client Success Analyst with QA Expertise

Company: Finery Markets

Remote (listing mentions the role as hybrid in description but work options are Remote)

Responsibilities:

- Act as primary point of contact for clients; resolve inquiries quickly and with quality
- Assist clients with API integration and implementation guidance
- Troubleshoot and reproduce API-related issues; work with engineering to resolve them
- Advocate for client needs and improve overall user experience
- Understand client trading needs to recommend revenue-maximizing options
- Contribute to feature prioritization and product improvement
- Collaborate cross-functionally with product, engineering, and support teams

Requirements:

- Bachelor’s degree in Information Systems, Management, or equivalent experience
- 2+ years in client success, technical support, or QA engineering roles
- Familiarity with API protocols (REST, WebSocket, FIX) and client languages (Python 3, Golang, NodeJS, Java)
- Strong problem-solving skills and ability to explain technical concepts to non-technical clients
- Fluent English; Mandarin or Portuguese is a plus
- Passion for cryptocurrency, blockchain, or fintech is an advantage

Stack:

REST, WebSocket, FIX, Python 3, Golang, NodeJS, Java

Benefits:

- PTO
- Pay in crypto
- Remote work, collaborative team, competitive compensation