Technical Client Success Specialist (SaaS)

Location: Bonifacio Global City, Taguig, Philippines; hybrid work with at least two office days per week. Night shift: 9 PM–6 AM.

Company

hirify.global is a global financial technology company providing market data, analytics, and market intelligence platforms.

What you will do

• Manage and triage client inquiries about the hirify.global Data Link platform and data products.
• Provide pre- and post-sales onboarding, configure data product permissions, and answer technical and API-related questions.
• Identify and qualify prospective customers and route sales opportunities to the appropriate team.
• Collaborate with product development by sharing client feedback and insights that support platform improvements.
• Resolve escalations and consistently improve the client experience.

Requirements

• At least 3 years of experience in client success or customer support for a marketplace or SaaS technology company.
• Understanding of web services, HTTP transport, JSON, and REST API patterns.
• Experience with SQL, Python, or cloud platforms.
• Strong analytical, problem-solving, written, and verbal communication skills, plus high emotional intelligence.
• Availability for the 9 PM–6 AM night shift and twice-weekly office work in Bonifacio Global City, Taguig.
• Post-secondary education in Computer Science, Computer Engineering, Business Administration, Finance, Economics, or a related field.

Nice to have

• Background in financial services or capital markets.

Culture & Benefits

• Autonomous, fast-paced, and collaborative work environment.
• Career growth and learning opportunities with global impact.
• HMO coverage for employees and dependents.
• Employee stock purchase plan, equity grant, retirement plan, and annual bonus.
• Free counseling sessions, e-learning subscriptions, fitness, and wellness benefits.

Hiring process

• Submit an application through the Apply link.
• Qualified candidates will be contacted by the hiring team.