Customer Support Agent (Web3)

TL;DR

Customer Support Agent (Web3): Managing user communications and product feedback for a fiat-to-crypto payment infrastructure with an accent on technical investigation and user experience advocacy. Focus on analyzing user behavior patterns, leveraging AI to optimize product interactions, and bridging the gap between customer pain points and technical feature development.

Location: Remote

Company

hirify.global provides fiat payment infrastructure for Web3 projects, enabling seamless integration between traditional payment methods and blockchain platforms.

What you will do

• Manage multi-channel user support via live chat and email while maintaining the help center.
• Investigate technical issues and bugs, providing detailed reports to the product team.
• Analyze user behavior patterns and feedback to drive product improvements.
• Utilize AI tools to segment user groups and customize product rules accordingly.
• Advocate for user experience by translating customer pain points into actionable product features.
• Develop deep expertise in smart contracts, blockchain technology, and payment systems.

Requirements

• English: C1+ required (impeccable written and fluent spoken).
• Strong analytical skills and the ability to organize complex information into systems.
• Deep curiosity and willingness to master Web3, blockchain, and payment mechanics.
• Excellent communication skills with high empathy and cultural awareness.
• Ability to think quickly and investigate issues to find root causes.

Culture & Benefits

• Opportunity to work on a high-impact Web3 project with top-tier industry partners.
• Fully remote work environment with flexible working hours.
• Flat organizational structure with minimal bureaucracy.
• Clear career growth opportunities with internal mobility.
• Dynamic environment focused on professional development and salary growth.