Sr. Manager, Digital & AI Success (AI)

TL;DR

Sr. Manager, Digital & AI Success (Product Management): Architecting the Digital & AI Success experience across the post-sales customer lifecycle with an accent on AI integration and strategic alignment between Customer Success and IT. Focus on identifying high-impact AI opportunities, translating business goals into functional requirements, and orchestrating IT delivery to drive customer value.

Location: Remote (US) or Hybrid in various US offices. Must be based in the United States.

Salary: $215,900 – $338,800

Company

hirify.global is a leader in intelligent data infrastructure, delivering unified storage and integrated data services for AI and multicloud environments.

What you will do

• Identify and prioritize AI, Generative AI, and automation opportunities to solve customer friction points.
• Define expected ROI and customer impact for every proposed AI initiative.
• Translate high-level business goals into detailed Business Requirement Documents (BRD) and User Stories.
• Collaborate with UX/UI designers and IT architects to ensure a seamless digital customer journey.
• Serve as the Voice of the Customer within IT sprint cycles and lead engineering refinement sessions.
• Manage the digital backlog and establish KPIs to measure the value realization of AI initiatives.

Requirements

• 15+ years of experience in Product Management, Business Analysis, or Digital Strategy.
• Strong conceptual understanding of LLMs, Machine Learning, and Data Workflows.
• Proven track record of delivering enterprise-scale digital transformation initiatives.
• Technical proficiency in OpenAI, Cloud CX solutions, and Omni-Channel Strategy.
• Experience with Customer & Journey Analytics.
• Must be based in the US.

Culture & Benefits

• Hybrid working environment designed to strengthen connection and collaboration.
• Comprehensive benefits package including Health and Life Insurance.
• Retirement or Pension Plans and Performance-Based Incentives.
• Employee stock purchase plan and restricted stocks (RSUs).
• Paid Time Off and various flexible leave options.