Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of 15-20 enterprise accounts to drive product adoption and translate customer insights into actionable feedback with an accent on API-driven product configuration and relationship management. Focus on driving retention, handling upsells, and collaborating with technical teams to troubleshoot integration issues.

Location: Remote (Must be based in Australia)

Company

hirify.global is a powerful incentives engine that unifies loyalty, promotions, and gamification into one holistic platform for global brands.

What you will do

• Build relationships with customers to drive product adoption and provide actionable insights to Sales, Marketing, and Product teams.
• Connect marketing objectives with the technical API-driven product and guide customers through complex configurations.
• Collaborate with Customer Integration Engineers and development teams to resolve technical issues.
• Manage a book of 15-20 accounts, focusing on retention, renewals, and upsell opportunities.
• Create training resources and documentation to reduce support tickets and improve onboarding.

Requirements

• Must be based in Australia.
• Proven experience in Customer Success, Account Management, or a client-facing role.
• Strong technical aptitude with SaaS products and APIs.
• Experience working with diverse stakeholders including Marketing, Developers, and Executives.
• Exceptional English communication skills (spoken and written).
• Experience in the loyalty and promotions industry or relevant marketing-related experience.

Culture & Benefits

• Annual learning budget of 1,600 AUD.
• 30 days of annual leave, plus additional paid days for birthday and moving day.
• Home office setup budget (450 AUD) and monthly allowance (75 AUD).
• Flexibility to work from abroad for up to 90 days worldwide.
• Health insurance (BUPA Australia/Aetna International) and statutory 12% Superannuation contribution.
• Access to WeWork On-Demand workspaces.