Customer Success Manager (QNX)

TL;DR

Customer Success Manager (QNX): Managing the customer lifecycle and operational excellence for the QNX ecosystem with an accent on revenue growth, customer retention, and strategic account partnership. Focus on overseeing renewals, licensing compliance, and driving customer satisfaction within complex B2B technology environments.

Location: Ottawa, Ontario

Salary: $72,800 - $102,375

Company

hirify.global provides safe and secure operating systems, hypervisors, and middleware for critical embedded systems across automotive, medical, and industrial sectors.

What you will do

• Partner with Regional Sales Managers to support the end-to-end sales lifecycle from opportunity development to post-sales engagement.
• Manage customer renewals, identify expansion opportunities, and drive retention initiatives.
• Serve as the primary operational contact and trusted advisor for assigned accounts, handling inquiries and escalations.
• Prepare commercial documentation, including quotes, pricing proposals, and contracts.
• Act as the Salesforce CRM lead for sales teams, ensuring account data accuracy and operational integrity.
• Oversee royalty reporting and compliance with contractual licensing and distribution agreements.

Requirements

• Experience in Customer Success, Account Management, or Sales Operations within a B2B software or SaaS environment.
• Proven track record in managing complex customer accounts and driving retention.
• Strong ability to manage multiple priorities, deadlines, and senior stakeholder relationships.
• Proficiency with Salesforce CRM and reporting tools such as Tableau.
• Exceptional verbal and written communication skills.
• Must be based in Ottawa, Ontario

Nice to have

• Bachelor's degree in Business, Marketing, Commerce, or a related discipline.
• Experience with software licensing, subscription management, or royalty-based business models.
• Professional certifications in Customer Success, Account Management, or Salesforce.
• Multilingual capabilities.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision coverage.
• Financial security through life and disability insurance and retirement plans.
• Employee share purchase program.
• Paid-time-off (PTO).