Customer Experience Business Analyst

Location: Szczecin, Poland; hybrid work possibility

Company

hirify.global is an international Danish medical device technology company developing 3D scanning and CAD/CAM solutions for dental professionals worldwide.

What you will do

• Own and lead the Net Promoter Score (NPS) program across customer touchpoints and regions.
• Design, deploy, analyze, report on, and coordinate follow-up for NPS surveys.
• Analyze quantitative and qualitative customer feedback to identify root causes of dissatisfaction and opportunities for improvement.
• Deliver strategic recommendations and requirements that support customer satisfaction, loyalty, and insight-driven change.
• Build and maintain dashboards and reporting frameworks for customer insights.
• Collaborate with Product, Support, Sales, Marketing, and data and insights teams, while training the organization on the NPS lifecycle.

Requirements

• Strong analytical skills with the ability to work with quantitative and qualitative data.
• Ability to translate complex customer feedback into clear, actionable business insights.
• Customer-centric mindset and ability to communicate customer sentiments effectively.
• Strong communication skills when working with operational teams and C-level executives.
• Proactive, structured, and detail-oriented approach with the ability to manage multiple workstreams and prioritize effectively.
• Ability to work in a hybrid setup in Szczecin, Poland.

Culture & Benefits

• International, diverse, and collaborative work environment.
• Attractive office with relaxation zones in Szczecin.
• Luxmed healthcare package with additional dental care.
• Healthy lunches, fresh fruit, and optional social activities.
• Good work-life balance and language courses with qualified teachers.