Customer Experience Business Analyst (Medtech)

TL;DR

Customer Experience Business Analyst (Medtech): Leading the Net Promoter Score (NPS) program by collecting and analyzing customer feedback to drive strategic improvements in the medical device industry. Focus on translating large datasets into actionable insights, designing survey lifecycles, and embedding customer-centric thinking across cross-functional teams.

Location: Hybrid (Szczecin, Poland)

Company

A visionary Danish tech company specializing in 3D scanning and CAD/CAM solutions for the dental industry.

What you will do

• Own and lead the Net Promoter Score (NPS) program, managing the entire lifecycle from survey design to reporting.
• Translate complex quantitative and qualitative datasets into actionable insights to identify root causes of customer dissatisfaction.
• Deliver strategic recommendations to stakeholders at all levels to shape initiatives that improve customer loyalty.
• Build and maintain dashboards and reporting frameworks to make customer insights accessible across the organization.
• Collaborate with Product, Support, Sales, and Marketing teams to ensure feedback is implemented effectively.
• Educate the organization on the NPS lifecycle and advocate for customer-centricity.

Requirements

• Strong analytical skills with the ability to work with both quantitative and qualitative data.
• Customer-centric mindset with the ability to represent customer sentiments to internal teams.
• Effective communication skills, capable of tailoring messages for both operational teams and C-level executives.
• Proactive and structured approach to managing domains and driving change.
• Detail-oriented planning skills with the ability to prioritize multiple workstreams.
• Must be based in or able to work in Szczecin, Poland (Hybrid).

Culture & Benefits

• Modern office in Szczecin with dedicated relax zones.
• Vibrant international environment with a diverse and highly skilled team.
• Luxmed healthcare package, including additional dental care.
• Provided healthy lunches and fresh fruits in the company canteen.
• Focus on work-life balance with hybrid work options.
• Access to language courses with qualified teachers.