IT Platform Service Manager (ERP/SAP)

TL;DR

IT Platform Service Manager (ERP/SAP): Managing ERP platform services and vendor performance with an accent on platform stability and the elimination of systemic technical debt. Focus on governing external L2/L3 vendors, coordinating major incidents, and driving the transition from Dynamics to SAP S/4HANA.

Location: Barcelona, Spain (Hybrid)

Company

A global leader in hearing care providing innovative audio devices, wireless communication systems, and cochlear implants.

What you will do

• Own end-to-end service delivery and the problem backlog to eliminate systemic technical debt.
• Govern external L2/L3 vendors, monitoring SLAs, KPIs, and costs to ensure permanent technical fixes.
• Lead major incident coordination and oversee root-cause resolution.
• Drive service transitions, including new vendor onboarding and handovers.
• Ensure platform health and stable operations throughout organizational changes.
• Collaborate with global business stakeholders to influence service improvements.

Requirements

• Experience with ERP implementation is mandatory (SAP S/4HANA strongly preferred).
• Several years of experience in vendor governance or managed services leadership.
• Strong background in ITIL and service management.
• Ability to lead and manage through ambiguity and organizational change.
• Fluent English proficiency.

Culture & Benefits

• Flexible hybrid working model to balance professional and personal commitments.
• Wide range of training opportunities for professional and personal development.
• Individual development plans and exceptional growth opportunities.
• High autonomy and global exposure within a major IT transformation.
• Inclusive culture emphasizing equal opportunity and diversity.