Senior Client Success Manager (Insurtech)

TL;DR

Senior Client Success Manager (Insurtech): Leading client engagements from initial planning through delivery and BAU operations with an accent on product adoption and high-quality service experience. Focus on driving impactful adoption of Artificial products, managing project governance, and coordinating enterprise-level digital transformations.

Location: Hybrid (UK); must be able to travel to client sites as required

Company

hirify.global is building the next generation of technology for the specialty (re)insurance market to remove operational barriers and enable smarter decision-making.

What you will do

• Lead end-to-end client onboarding and product delivery from commercial handover to go-live and BAU steady state.
• Develop trusted partnerships with stakeholders to understand business objectives and drive successful solution adoption.
• Act as a client advocate internally, collaborating with Product and Engineering teams to influence product enhancements.
• Establish project governance, defining objectives, scope, and milestone timelines to ensure high-quality delivery.
• Oversee user acceptance testing (UAT) and deliver client training sessions both remotely and on-site.
• Analyze platform usage and operational metrics to identify optimization and growth opportunities.

Requirements

• Must be based in the UK to support a hybrid work model.
• Proven experience navigating commercial and specialty insurance markets (e.g., Lloyd’s, the London Market, or US commercial lines).
• Strong track record in Customer Success or Account Management.
• Executive-level communication skills and confidence in navigating challenging client conversations.
• Ability to communicate complex technical concepts in a simple and clear manner.
• Experience managing complex, enterprise-level accounts.

Nice to have

• Knowledge of Underwriting or Brokering operations.
• Change management certification (e.g., Prosci).
• Familiarity with Google Suite, Notion, Slack, Figma, or Asana.

Culture & Benefits

• Comprehensive insurance package including private medical, income protection, and life insurance.
• Company stock options managed through Ledgy.
• Generous holiday allowance of 28 days plus national holidays.
• Home office and equipment allowance, including a company MacBook.
• Learning allowance and dedicated leave for conferences or exams.
• On-site gym and shower facilities, and frequent team social events.