E-commerce Customer Support Representative (Shopify)

TL;DR

E-commerce Customer Support Representative (Shopify): Managing customer relationships and after-sales support for a furniture retail startup with an accent on order processing and lead conversion. Focus on handling live inquiries via chat and phone, managing claims for damaged goods, and utilizing inventory systems like SingSeven.

Location: Remote (Must align with Sydney AEST timezone)

Company

An innovative online furniture retailer operating multiple Shopify stores, specializing in high-quality furniture.

What you will do

• Serve as the primary contact for customer inquiries via online chat and phone calls.
• Provide detailed information on product availability, sales promotions, and delivery timelines.
• Manage pre-sales inquiries to support the sales process and convert leads into customers.
• Process and track orders using the SingSeven inventory system.
• Resolve after-sales issues and handle claims for damaged goods with empathy.
• Collaborate with the internal team to improve service processes and perform general administrative tasks.

Requirements

• 3+ years of customer support experience, preferably in e-commerce or retail.
• Professional English communication skills for international business calls.
• Ability to handle live customer interactions independently with minimal supervision.
• Familiarity with inventory management systems and e-commerce platforms (Shopify is a plus).
• Tech-savvy with the ability to quickly adapt to new software.
• Availability to work Monday - Friday, 9:00 AM - 5:30 PM AEST.

Culture & Benefits

• Permanent work from home arrangement.
• Health insurance coverage for eligible locations.
• Immediate hiring process.
• Opportunity to grow within a dynamic e-commerce startup environment.