Application Support (APIs/Microservices)

TL;DR

Application Support Engineer (APIs/Microservices): Maintaining and troubleshooting microservices-based applications with an accent on root cause analysis and incident prevention. Focus on solving complex technical issues within information systems and ensuring system stability through rigorous ticket analysis.

Company

hirify.global is an innovative technology company specializing in digital transformation and professional application support services.

What you will do

• Troubleshoot and resolve issues across a wide range of information systems and applications.
• Perform daily ticket analysis and root cause analysis to identify and prevent recurring problems.
• Provide ongoing support and maintenance for microservices-based applications.
• Manage incidents and service requests using ITSM systems like ServiceNow.
• Ensure system availability by providing out-of-hours standby support.

Requirements

• Strong professional experience with APIs and Microservices.
• Proficiency in Java for application troubleshooting and support purposes (non-development).
• Proven experience working with ITSM systems, specifically ServiceNow.
• Strong analytical skills with a focus on quality and on-time delivery.
• Availability to provide out-of-hours support (standby).

Nice to have

• Experience with Application Performance Monitoring (APM) tools, preferably Dynatrace.

Culture & Benefits

• Equal opportunity employer valuing competence and potential regardless of gender, ethnicity, or background.
• Collaborative environment that encourages audacity and innovation.
• Opportunity to work on a large-scale transformation program.