NOC Analyst

TL;DR

NOC Analyst: Monitoring and maintaining mission-critical cloud environments with an accent on incident triage, log correlation, and production support. Focus on managing the incident lifecycle, coordinating with technical teams, and ensuring system stability within a 24/7 operational framework.

Location: Must be based in Brazil. The role requires working a rolling 3 days on / 3 days off schedule (8-hour shifts) synchronized with Eastern Standard Time (EST).

Company

hirify.global is a US-based software development company providing engineering services for global projects.

What you will do

• Monitor system health using observability tools like Datadog and LogicMonitor.
• Act as the primary point of contact for production alerts, performing initial triage and log analysis.
• Manage the incident lifecycle, including prioritization, escalation, and documentation in ServiceNow and Jira.
• Coordinate with development teams to provide technical analysis and support faster resolution.
• Communicate incident status clearly to stakeholders and technical teams.
• Maintain accurate incident records and perform structured shift handovers.

Requirements

• 2+ years of IT support and incident management experience.
• Advanced English communication skills (written and verbal).
• Experience with monitoring tools like Datadog or LogicMonitor.
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols.
• Ability to work a 24/7 rolling shift schedule synchronized with EST.
• Strong analytical skills and ability to remain calm during critical incidents.

Nice to have

• Experience with ServiceNow or Jira Service Management.
• Familiarity with AWS, Azure, Kubernetes, and Docker.
• Exposure to PostgreSQL, MySQL, and Amazon RDS.
• Experience in NOC, SOC, or L1/L2 technical support roles.

Culture & Benefits

• Opportunity to work on projects impacting millions of users.
• Regular security awareness training and professional development.
• Inclusive, friendly, and supportive workplace culture.
• Hands-on experience with enterprise-grade monitoring and support tools.

Hiring process

• CV review in English.
• Introductory call with a recruiter.
• Technical interview.
• Final offer.