обновлено 20 дней назад
Application Support Specialist + ServiceNow Support 100% (f-m/d)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Application Support Specialist + ServiceNow Support 100% (f-m/d) (ServiceNow/core banking): Supporting ServiceNow and core banking applications through incident management, troubleshooting, monitoring, and second-level operations with an accent on ITSM workflows, system stability, and SLA-driven coordination. Focus on managing 24/7 on-call operations, coordinating incident and release activities, and automating repetitive support processes.
Location: Madrid
Company
is a wealth management company developing and operating core banking systems and related applications.
What you will do
- Provide end-user and platform support for ServiceNow, including incident and request handling, access troubleshooting, workflow support, and SLA-based resolution.
- Support the operation and stability of core banking applications through monitoring, ticket processing, troubleshooting, and second-level application management.
- Coordinate incidents and communication between incident managers, application service owners, third-level support, IT teams, and business stakeholders.
- Administer application-related change requests, participate in periodic weekend releases, and contribute to application integration projects.
- Perform routine data cleansing, maintain operational documentation and knowledge articles, and optimize or automate repetitive tasks for handover to L1 support.
- Take part in weekly 24/7 on-call duty.
Requirements
- ServiceNow platform support and administration experience, including Agent Workspace and ITSM/CSM processes such as Incident, Problem, Change, and Knowledge Management.
- Experience with ServiceNow root-cause analysis, workflow configuration, automation, platform monitoring, troubleshooting, and operational documentation.
- Completed IT training, a Computer Science degree, or another relevant IT certification, plus at least two years of professional application support experience.
- Good Unix knowledge; shell scripting experience is advantageous, alongside Windows server-level knowledge.
- Knowledge of databases, AWA, Splunk, and Dynatrace, as well as ITIL Foundation certification.
- Good written and spoken English is required.
Nice to have
- ServiceNow System Administrator certification.
- Banking experience and knowledge of financial products.
Culture & Benefits
- Work in a dynamic environment supporting wealth management and core banking systems.
- Participate in cross-functional collaboration with IT and business stakeholders.
- Role includes structured on-call responsibilities and weekend release participation.
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