IT Application Support Specialist (Banking)

TL;DR

IT Application Support Specialist (Banking): Ensuring the reliable operation of core banking systems through incident management and 2nd level support with an accent on ServiceNow administration and system stability. Focus on troubleshooting access and workflow issues, automating repetitive tasks, and coordinating between technical teams and stakeholders.

Location: Madrid

Company

hirify.global is a global wealth management firm dedicated to creating value beyond wealth for its clients.

What you will do

• Provide 2nd level support for core banking applications and the ServiceNow platform, handling incidents and requests.
• Process incident tickets generated by monitoring systems and the local service desk within SLAs.
• Coordinate communication between incident managers, application service owners, 3rd-level support, and business stakeholders.
• Perform 24/7 on-call duties (weekly rotation) and participate in periodic weekend releases.
• Optimize processes and automate repetitive tasks for handover to L1 (Control Center).
• Maintain application operation documentation and the internal knowledge database.

Requirements

• Degree in Computer Science or other IT-related certification.
• At least 2 years of professional experience in application support.
• Proficiency in ServiceNow administration and support.
• Good Unix know-how (shell scripting is an advantage) and Windows Server OS knowledge.
• Knowledge of databases, AWA, Splunk, and Dynatrace.
• ITIL Foundation certification.

Nice to have

• Experience in the banking industry with knowledge of financial products.
• Proficiency in German.

Culture & Benefits

• Entrepreneurial and empowering work environment that values individual qualities.
• Opportunity to work in a dynamic, high-stakes wealth management setting.
• Focus on professional growth and creating long-term value.