Associate Professional, Account Activation & Onboarding (Customer Support)

Location: Taguig City, Philippines; hybrid schedule with 10 days of return-to-office per month

Company

A global technology company supporting the business-to-business IT sales channel through technology products, services, and a digital platform.

What you will do

• Provide email and customer support for account activation and onboarding.
• Coordinate with sellers and partners to ensure smooth onboarding and issue resolution.
• Follow up on contracts to support revenue generation and timely processing.
• Manage quote renewals for software and license renewals.
• Collaborate with internal teams on sales operations and customer experience.

Requirements

• College graduate in any field, or a high school diploma with at least 5 years of relevant functional experience.
• At least 4 years of BPO experience in customer onboarding, renewals, customer service, or related functions.
• Experience with Microsoft Excel for reporting and tracking.
• Strong time-management and organizational skills.
• Average to good English communication skills required.
• Willingness to work shifting schedules, including day and night shifts, and attend 10 days of return-to-office work per month.

Nice to have

• Background in supply chain or IT distribution.
• Experience in sales support or other sales-related functions within the technology industry.

Culture & Benefits

• Hybrid work arrangement with regular office attendance.
• Work in a global technology ecosystem supporting manufacturers, cloud providers, sellers, and business customers.
• Collaboration across sales, partner, and internal operations teams.