Returns & Claims Associate

TL;DR

Returns & Claims Associate (Customer Operations): Managing and resolving customer and partner claims across logistics, quality, and billing with an accent on policy compliance and fair resolution. Focus on coordinating returns, ensuring financial accuracy in ERP systems, and optimizing claim processes to reduce recurring issues.

Location: Remote (Bulgaria)

Company

hirify.global is a digital marketplace connecting buyers with global manufacturing capacity to bring industrial designs to life.

What you will do

• Register and resolve claims related to logistics, service quality, billing, and product issues.
• Validate claim eligibility based on internal policies, contracts, and business rules.
• Coordinate physical and non-physical returns with warehouses, suppliers, and internal teams.
• Collaborate with Finance, Sales, Legal, and Production teams to resolve complex or high-risk claims.
• Maintain financial accuracy for credits, refunds, and reimbursements within ERP systems.
• Analyze claim root causes to propose preventive actions and process improvements.

Requirements

• Excellent Spanish and Italian language skills (written and spoken).
• Excellent English language skills (written and spoken).
• 2-3+ years of experience in claims management, operations, or dispute resolution.
• Strong analytical skills and high attention to detail.
• Ability to manage multiple high-priority claims in parallel.
• Must be based in Bulgaria.

Nice to have

• Experience in B2B marketplaces or platform environments.
• Familiarity with SLAs, contracts, and policy-driven decision-making.
• Proficiency with ERP, CRM, or ticketing tools.
• Basic data literacy and reporting skills.

Culture & Benefits

• Remote work flexibility.
• Company-provided laptop and necessary tools.
• Language learning support for professional development.
• Collaborative team environment with growth opportunities.
• Corporate events and team-building activities.