Customer Service Representative (Italian)

TL;DR

Customer Service Representative (Italian): Managing customer inquiries and sales support for a global wholesale apparel marketplace with an accent on logistical problem-solving and maintaining high service standards. Focus on providing exceptional after-sales support, managing high-volume communication, and representing the company brand across multiple platforms.

Location: Must be based in or able to work from Barcelona, Spain (Hybrid)

Company

hirify.global is a pioneering, rapidly growing international marketplace leader in the wholesale blank apparel industry.

What you will do

• Provide high-quality service to customers via email and phone.
• Advise customers on product selection and the sales process.
• Manage logistical and delivery-related issues.
• Deliver comprehensive after-sales support.
• Act as the voice of the customer to provide feedback for internal improvements.
• Maintain and enhance the company's reputation through positive customer reviews.

Requirements

• Italian: Native or near-native proficiency required.
• English and Spanish: Professional proficiency required.
• Extensive experience in customer service via phone and email.
• Strong communication and interpersonal skills.
• Ability to manage high-volume communication and incoming calls.
• Sales-oriented mindset with confidence on the phone.

Nice to have

• Proficiency in additional European languages.

Culture & Benefits

• Competitive salary with an uncapped bonus system.
• Flexible start and finish times.
• 23 days of annual leave plus an extra day for your birthday.
• Hybrid work policy with 16 days of home office per quarter.
• Health insurance and daily meal vouchers.
• Access to an exclusive gym program and pet-friendly office environment.