Client Scheduling Coordinator

TL;DR

Client Scheduling Coordinator (Customer Support): Managing workforce scheduling, client communications, and service coordination with an accent on operational efficiency and client relationship management. Focus on resolving scheduling conflicts in real-time and converting inquiries into active service engagements.

Location: Remote (Must be available to work Melbourne Time, including weekends)

Company

hirify.global is a provider of outsourced staffing and virtual assistant services for global clients.

What you will do

• Coordinate daily staff schedules and workforce allocations to ensure optimal client coverage.
• Manage high-volume schedule changes, cancellations, and urgent staffing requirements.
• Act as the primary point of contact for clients regarding scheduling and service inquiries.
• Nurture long-term client relationships to improve engagement and retention.
• Promote service offerings to convert inquiries into active engagements.
• Maintain accurate records and workforce utilization reports within the CRM.

Requirements

• Professional experience in Scheduling, Workforce Coordination, Customer Care, or Sales Support.
• Experience managing high-volume phone and email communications simultaneously.
• Professional English communication skills (written and spoken).
• Ability to handle client objections and build immediate rapport.
• Proficiency with CRM platforms, digital scheduling software, and MS Office or Google Workspace.
• Availability to work Monday-Friday 8:00 AM - 5:00 PM and 2 hours on both Saturday and Sunday (Melbourne Time).

Culture & Benefits

• Permanent work from home.
• Immediate hiring.
• Health insurance coverage for eligible locations.