Client Support & Scheduling Specialist

TL;DR

Client Support & Scheduling Specialist: Managing inbound leads and scheduling operations for U.S.-based clients with an accent on phone communication and CRM pipeline management. Focus on qualifying prospects, maintaining calendar accuracy, and ensuring high appointment conversion rates in a fast-paced service environment.

Location: Must be based in Latin America and available to work U.S. business hours.

Company

hirify.global is a service-oriented company focused on operational efficiency and lead management for home service industries.

What you will do

• Handle inbound and outbound calls to qualify leads and guide prospects through the scheduling process.
• Manage internal team calendars to ensure efficient appointment booking and avoid conflicts.
• Maintain accurate lead records, call logs, and pipeline stages within the CRM.
• Send appointment reminders and confirmations to maximize show rates.
• Support administrative and operational workflows to keep the scheduling pipeline moving.
• Communicate consistently with prospects to ensure a smooth client journey.

Requirements

• Must be based in Latin America.
• Fluent, professional English with a neutral or clear accent.
• Strong and confident phone communication skills.
• Proven experience in appointment setting, customer service, or administrative coordination.
• Proficiency in using CRM systems and multitasking in fast-paced environments.
• Ability to work U.S. business hours independently.

Nice to have

• Experience in home services industries such as HVAC, roofing, or landscaping.
• Familiarity with HubSpot, Calendly, and Google Calendar.
• Previous experience supporting U.S.-based clients.

Culture & Benefits

• High-impact role with direct ownership over scheduling and lead coordination.
• Opportunity to work directly with U.S.-based clients and teams.
• Remote flexibility with structured operational systems.
• Fast-paced environment with clear growth opportunities.

Hiring process

• Application Review
• Initial Screening
• Role-Specific Interview
• Final Interview