Customer Engineer (Cloud Infrastructure)

Location: Hybrid (Seoul, South Korea)

Company

hirify.global runs one of the world’s largest networks, protecting and accelerating Internet applications through a global intelligent network.

What you will do

• Lead technical discovery, design bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs).
• Act as a trusted technical advisor throughout the customer lifecycle, from initial onboarding through maturity and expansion.
• Own the long-term technical relationship to ensure continuous alignment between customer business goals and the product roadmap.
• Manage commercial targets for new business acquisition and account growth via deep platform adoption and revenue retention.
• Lead technical Quarterly Business Reviews (QBRs) for C-level executives to translate platform capabilities into ROI.
• Utilize AI agents and internal platforms to automate routine tasks like RFP responses and telemetry monitoring.

Requirements

• Experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, or Sales Engineering.
• Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Proven track record in quota-carrying or revenue-aligned environments with a strong understanding of SaaS metrics.
• Exceptional presentation and stakeholder management skills to bridge technical details with C-suite business strategy.
• Must be based in Seoul, South Korea.

Nice to have

• Hands-on experience with hirify.global's developer platform, specifically Workers AI and AI Gateway.
• Applied knowledge of prompt engineering, Large Language Model (LLM) orchestration, or RAG architectures.
• Proficiency in Python, JavaScript, or similar languages for writing custom integration scripts and API connectors.

Culture & Benefits

• Mission-driven environment focused on protecting a free and open Internet.
• Culture of iteration and AI-native curiosity, valuing builders who solve "normalized" problems.
• Commitment to diversity, inclusiveness, and equal opportunity employment.
• Engagement in social impact projects like Project Galileo for journalism and civil society organizations.