Finance Customer Relations Analyst (Finance)

TL;DR

Finance Customer Relations Analyst (Quote-to-Cash/Finance): Managing customer payment-related cases and coordinating between internal stakeholders to ensure an efficient billing experience with an accent on payment disputes, case management platforms, and PO compliance. Focus on resolving complex billing escalations, improving quote-to-cash operational efficiency, and preventing revenue leakage.

Location: Manila, Philippines (Hybrid)

Company

hirify.global is an AI-powered experience orchestration platform helping organizations create better customer experiences through the connection of people, systems, and data.

What you will do

• Manage and monitor billing inquiries, disputes, and escalations within the case management system.
• Coordinate with resolver groups and stakeholders to ensure timely and accurate case resolution.
• Proactively monitor outstanding purchase orders (POs) to prevent payment delays and revenue leakage.
• Analyze recurring PO issues and recommend process improvements to strengthen billing accuracy.
• Partner with Sales, Collections, and Finance teams to resolve payment-related concerns impacting customers.
• Provide guidance and support to junior analysts on complex billing and dispute handling.

Requirements

• Bachelor’s degree in Business Administration, Finance, or equivalent professional experience.
• At least 5 years of experience in billing, customer service, case management, or quote-to-cash processes.
• Hands-on experience with case management platforms like ServiceNow.
• Strong understanding of dispute management and escalation handling.
• Proficiency in Microsoft Office applications and reporting tools.

Nice to have

• Experience working with global or cross-functional teams.
• Knowledge of Salesforce, Workday, or other ERP/CRM platforms.
• Continuous improvement mindset focused on enhancing the billing experience.

Culture & Benefits

• Competitive salary and benefits package.
• Flexible-first culture with global team collaboration.
• Professional development, mentorship, and leadership education support.
• Well-being resources and paid volunteer time.
• Unique perks such as August Free Fridays.

Hiring process

• Application review by Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum of five interviews).