Digital Operations Support Analyst (Manufacturing)

TL;DR

Digital Operations Support Analyst (Manufacturing): Providing technical support and problem resolution for digital products with an accent on software implementation and client training. Focus on diagnosing technical issues, optimizing software reliability, and utilizing data analysis to drive product adoption.

Location: Wuxi, Jiangsu, China

Company

hirify.global is a global leader in the manufacturing of construction and mining equipment, focusing on sustainable infrastructure and innovation.

What you will do

• Assist clients with implementing new products, software upgrades, and new releases.
• Train customers on product operation and maintenance.
• Diagnose, troubleshoot, and resolve common technical problems, escalating complex issues per procedure.
• Analyze client-identified problems to propose changes to software, documentation, or procedures.
• Monitor and analyze system failures to increase software performance and reliability.
• Participate in defining technical requirements and conducting acceptance tests for software deployment.

Requirements

• Location: Must be based in Wuxi, China
• At least 2 years of experience in technical support or driving adoption of digital products.
• Proficiency in data analysis using Excel and Power BI.
• Strong written and verbal communication skills.
• Experience working in a Contact Center environment.
• Knowledge of software release management and reliability principles.

Nice to have

• Experience in business planning and budget management.
• Experience in program management.
• Technical marketing background with understanding of customer journeys and omnichannel approaches.
• Experience working directly with dealers or customers.

Culture & Benefits

• Join a global team focused on building sustainable communities and infrastructure.
• Environment emphasizing professional growth and problem-solving.
• Commitment to equal opportunity employment for applicants of all ages.