Global Service Desk Analyst (Korean Speaking)

TL;DR

Global Service Desk Analyst (Korean Speaking) (IT Support/Service Desk): Providing first- and second-level technical support for employees through phone and ticket channels with an accent on incident resolution, SLA management, and multilingual customer service. Focus on troubleshooting Microsoft environments and end-user devices, coordinating high-priority incidents, and maintaining service coverage across global time zones.

Location: Onsite in Petaling Jaya, Selangor, Malaysia; participation in on-call rotation and coverage across global time zones are required.

Company

hirify.global develops precision instruments and services for laboratory, industrial, process analytics, product inspection, and retail applications worldwide.

What you will do

• Serve as the first point of contact for employee IT questions through phone calls and support tickets.
• Provide first- and second-level troubleshooting for Windows computers, Microsoft 365, laptops, desktops, printers, mobile devices, and network connections.
• Log and manage incidents in ServiceNow while meeting phone queue and ticket SLAs.
• Take ownership of high-priority issues and coordinate with other IT support teams.
• Escalate unresolved tickets and participate in the on-call rotation.

Requirements

• At least one year of Service Desk or technical support experience, with a diploma or degree in any discipline.
• Good understanding of computer systems, mobile devices, and technology products.
• Knowledge of ITIL, Service Desk, and call-center operations.
• Required technical knowledge: Microsoft 365, Azure Active Directory, Exchange, Office 365, Microsoft Teams, LAN, VPN, wireless networks, antivirus, and Windows.
• Excellent verbal and written communication skills in English and Korean are required.
• Ability to gather, monitor, and document data and work effectively across global time zones.

Culture & Benefits

• Medical coverage for the employee, spouse, and children.
• Dental coverage for the employee, spouse, and children.
• Life insurance plan.
• Work in a global IT support environment with international service coverage.