Field Service Engineer (AutoStore)

TL;DR

Field Service Engineer (AutoStore): Providing ongoing technical support and maintenance for automated storage systems with an accent on system commissioning, troubleshooting, and performance optimization. Focus on delivering high-quality customer service, conducting on-site repairs, and training end-users to ensure maximum system availability.

Location: Cincinnati, OH (On-site with 60-70% travel required)

Company

hirify.global is a leading provider of automated storage and retrieval solutions.

What you will do

• Support active customer sites to ensure the highest level of system availability and stability.
• Perform commissioning and testing of hardware and software components for AutoStore systems.
• Troubleshoot and resolve technical issues both remotely via ticketing systems and on-site.
• Create detailed documentation for best practices and standard operating procedures.
• Provide training for customer end-users and maintenance personnel on system operations.
• Assist customers during the post-handover ramp-up period of projects.

Requirements

• Strong technical, troubleshooting, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to travel to project sites up to 60-70% of the time.
• Experience with hardware and software system integration.
• Ability to work in a customer-facing environment.