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22 часа назад

Field Service Engineer (AutoStore)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Field Service Engineer (AutoStore): Providing ongoing technical support and maintenance for automated storage systems with an accent on system commissioning, troubleshooting, and performance optimization. Focus on delivering high-quality customer service, conducting on-site repairs, and training end-users to ensure maximum system availability.

Location: Cincinnati, OH (On-site with 60-70% travel required)

Company

hirify.global is a leading provider of automated storage and retrieval solutions.

What you will do

  • Support active customer sites to ensure the highest level of system availability and stability.
  • Perform commissioning and testing of hardware and software components for AutoStore systems.
  • Troubleshoot and resolve technical issues both remotely via ticketing systems and on-site.
  • Create detailed documentation for best practices and standard operating procedures.
  • Provide training for customer end-users and maintenance personnel on system operations.
  • Assist customers during the post-handover ramp-up period of projects.

Requirements

  • Strong technical, troubleshooting, and organizational skills.
  • Excellent communication and customer service abilities.
  • Ability to travel to project sites up to 60-70% of the time.
  • Experience with hardware and software system integration.
  • Ability to work in a customer-facing environment.

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