Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing and growing existing B2B customer accounts in the Latam region with an accent on relationship cultivation, strategic partnership, and identifying expansion opportunities. Focus on driving customer satisfaction, solving complex pain points, and aligning business objectives with iPaaS solutions.

Location: Must be based in São Paulo, Brazil

Company

hirify.global is a leading provider of data, application, and process workflow automation solutions, empowering enterprises to accelerate their digital transformation through integrated iPaaS and no-code app creation.

What you will do

• Build and nurture enduring relationships with existing customers to become a trusted advisor.
• Drive strategic agendas and initiatives by aligning business objectives with technology solutions.
• Serve as the primary point of contact for customer inquiries, concerns, and strategic discussions.
• Identify innovative solutions to customer pain points and uncover upsell or cross-sell opportunities.
• Collaborate with cross-functional teams to ensure a seamless and holistic approach to customer success.
• Act as the local face of the company for Latam clients, providing regional expertise and support.

Requirements

• Proven track record in managing and growing B2B customer accounts.
• Exceptional communication skills in both Portuguese and English.
• Experience in a high-growth, fast-paced startup environment.
• Familiarity with SaaS and B2B technology sales landscapes.
• Ability to communicate effectively across all stakeholder levels, with a focus on C-level personas.
• Strong organizational skills and attention to detail for account management and issue resolution.

Nice to have

• Experience in integration, iPaaS, or API Management.
• Background in sales.
• Proficiency with CRM systems and product usage data analysis.

Culture & Benefits

• Work for a growing leader in the Integration Platform as a Service (iPaaS) space.
• Join a mission-driven company transforming business-critical processes.
• Access to career development and mentorship opportunities.
• Flexible, remote-friendly work environment.