Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing the full commercial lifecycle for enterprise-level accounts in the logistics and trade compliance sector with an accent on driving adoption, ROI, and expansion revenue. Focus on building strategic relationships with C-suite stakeholders, leading QBRs, and translating complex trade workflows into measurable business value.

Location: Must be based in the United States

Company

hirify.global is a technology company providing AI-driven solutions for customs brokerage and supply chain operations.

What you will do

• Promote platform usage across assigned accounts to drive measurable business outcomes and ROI.
• Lead Quarterly Business Reviews (QBRs) and cultivate senior-level relationships with executive stakeholders.
• Own the full commercial lifecycle including adoption, renewals, and expansion opportunities.
• Set, measure, and report on key performance indicators such as ARR, GRR, and NRR.
• Act as a subject matter expert on trade compliance workflows, including HTS classification and entry types.
• Collaborate with product and engineering teams to advocate for client requirements and resolve platform escalations.

Requirements

• Minimum 10 years of experience in Customer Success or Account Management within SaaS, logistics, or supply chain software.
• Must be based in the United States.
• Proven track record of managing renewals and expansion revenue for enterprise-level accounts.
• Experience presenting to and managing relationships with VP and C-suite level stakeholders.
• Strong commercial acumen with the ability to build compelling business cases for expansion.
• Familiarity with customs brokerage or freight forwarding operations is highly preferred.

Nice to have

• U.S. Customs Broker License or Certified Customs Specialist (CCS) designation.
• Experience with HubSpot CRM.
• 3-5 years of experience working with national enterprise-level customs brokerage houses.

Culture & Benefits

• Remote-first work environment.
• Competitive base salary with variable compensation tied to performance.
• Equity participation.
• Comprehensive health, dental, and vision benefits.
• Professional development support for trade compliance and SaaS certifications.