EAP Case Manager (Medtech)

TL;DR

EAP Case Manager (Medtech): Providing first-point-of-contact counselling and risk assessment for employees and dependents with an accent on clinical intake, risk management, and treatment planning. Focus on conducting robust risk assessments, implementing clinically appropriate treatment plans, and managing high-risk mental health cases.

Location: Must be based remotely in Ontario, Canada

Company

hirify.global is a leading provider of AI-powered mental health solutions for employers, supporting over 20 million people globally.

What you will do

• Act as the first point of contact for service users via helpline and online chat facilities.
• Provide immediate goal-focused therapeutic support and psychoeducation.
• Conduct brief clinical assessments and robust risk evaluations to determine user needs.
• Implement risk management plans and identify appropriate support services or local charities.
• Maintain accurate clinical documentation and case records in the clinical database.
• Collaborate with global clinical teams and coordinate with affiliate clinicians for case updates.

Requirements

• Master’s level counselling qualification recognized in Canada.
• Current registration or accreditation with a relevant professional body.
• Must be based remotely in Ontario, Canada.
• Minimum of 3 years of post-qualification therapeutic delivery experience.

Nice to have

• Bilingualism in English and French.
• Experience managing high-risk cases (suicide, abuse, substance use).
• Experience working in high-pressure, time-limited environments.
• Broad experience with workplace-related psychological health issues.

Culture & Benefits

• Fully remote work arrangement within the specified region.
• Annual in-person team gatherings.
• Opportunity to work within a global clinical operations team.
• Fixed-term contract until 2027.