Customer Success Manager (Public Sector)

TL;DR

Customer Success Manager (Public Sector): Guiding U.S. government organizations in adopting the hirify.global DevSecOps platform to achieve business outcomes with an accent on Git, CI/CD, and software delivery best practices. Focus on driving adoption, retention, and growth while acting as a cross-functional liaison between customers and technical teams.

Location: Remote (Must be a United States Person: U.S. citizen, lawful permanent resident, refugee, or asylee)

Salary: $85,200 - $144,000 USD

Company

hirify.global is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and accelerate digital transformation.

What you will do

• Translate pre-sales command plans and desired business outcomes into clear, actionable objectives for public sector customers.
• Guide customers on effective platform usage, drawing on DevSecOps principles, Git workflows, and branching strategies.
• Map and manage the customer journey, coaching clients on the adoption of new hirify.global use cases over time.
• Act as the primary liaison between customers and internal Support, Product Management, Engineering, and Sales teams.
• Own a portfolio of accounts with responsibility for driving adoption, retention, expansion, and overall satisfaction.
• Plan, track, and deliver customer enablement initiatives using professional project management skills.

Requirements

• Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) is mandatory.
• Proven background in Customer Success or a similar customer-facing role with a track record of driving retention and adoption.
• Understanding of Git, common branching strategies, and the software development lifecycle (SDLC).
• Knowledge of continuous integration, continuous deployment, and DevSecOps concepts.
• Ability to manage a diverse portfolio of public sector customers and balance priorities across multiple stakeholders.
• Strong verbal and written communication skills with the ability to explain technical topics in simple language.

Culture & Benefits

• All-remote, distributed work environment with a culture of asynchronous collaboration.
• Flexible Paid Time Off and comprehensive home office support.
• Equity compensation and Employee Stock Purchase Plan.
• Dedicated Growth and Development Fund for continuous learning.
• Comprehensive benefits supporting health, finances, and overall well-being.