Client Success Specialist II (Fintech)

TL;DR

Client Success Specialist II (Fintech): Managing merchant relationships to drive growth and retention with an accent on upsell and cross-sell opportunities. Focus on optimizing partner performance, collaborating cross-functionally, and ensuring alignment between client goals and internal priorities.

Location: Remote (Must be based in the US)

Salary: $100,000 - $137,500 per year

Company

Affirm is a fintech company reinventing credit through a transparent "buy now, pay later" model, providing consumers and merchants with flexible payment options without hidden fees.

What you will do

• Implement proactive client management strategies to drive growth and retention for merchant partners.
• Identify and execute upsell and cross-sell opportunities to enhance client value.
• Provide prompt support for client inquiries and conduct regular performance reviews.
• Collaborate cross-functionally with internal teams to resolve issues and execute support strategies.
• Monitor industry trends and market developments to anticipate client needs.

Requirements

• Bachelor's degree and 3-5 years of account management experience.
• Must be based in the USA; visa sponsorship is not available.
• Proficiency in Salesforce CRM and Google Suite.
• Excellent written and verbal communication and interpersonal skills.
• Ability to manage multiple priorities in fast-paced, high-pressure environments.

Nice to have

• Experience within the financial technology (Fintech) industry.
• Knowledge of e-commerce and marketing technologies.

Culture & Benefits

• Remote-first culture allowing work from almost anywhere within the country of employment.
• 100% subsidized medical, dental, and vision coverage for employees and their dependents.
• Generous stipends for technology, food, lifestyle, and family forming expenses.
• Competitive vacation and holiday schedules to ensure work-life balance.
• Employee Stock Purchase Plan (ESPP) to acquire company shares at a discount.