Technical Support Engineer II (Logistics)

TL;DR

Technical Support Engineer II (Logistics): Managing complex technical issues across application, integration, and infrastructure layers for enterprise supply chain software with an accent on database performance and system workflows. Focus on end-to-end diagnosis of production environments, clear customer communication, and collaborating with engineering teams to resolve critical incidents.

Location: Must be based in Spain

Company

hirify.global is a leader in supply chain software solutions dedicated to streamlining operations and improving efficiency for organizations worldwide.

What you will do

• Independently own end-to-end diagnosis of application, database, and integration issues in production logistics environments.
• Write and review SQL queries to validate data integrity and analyze execution plans.
• Troubleshoot API integrations, file transfers, and OS-level failures.
• Manage the full case lifecycle with clear customer communication and root cause documentation.
• Serve as an escalation point for Tier 1 support and collaborate with Engineering on complex issues.
• Mentor junior team members and participate in on-call rotations.

Requirements

• Must be based in Spain
• 3+ years of experience supporting enterprise applications in live environments.
• Solid experience with Microsoft SQL, including query writing and performance analysis.
• Proficiency in troubleshooting Windows Server environments.
• Familiarity with system integrations, APIs, and ITIL processes.
• Strong English communication skills (written and spoken) are required.

Culture & Benefits

• Opportunity to work with real enterprise environments and live production data.
• Commitment to an inclusive and safe workplace environment.
• Focus on professional growth and partnership in innovation.
• Equal-opportunity employer with support for reasonable accommodations.