Agentic AI Architect (AI)

TL;DR

Agentic AI Architect (AI): Designing and delivering AI-powered customer experience solutions for enterprise organizations with an accent on orchestration, scalability, and measurable business outcomes. Focus on building complex integrations across CRM and ERP systems, guiding enterprise AI adoption, and ensuring production-grade governance and security.

Location: Must be based in the United States

Salary: $134,300 - $236,100

Company

hirify.global is a global leader in AI-powered experience orchestration, connecting people, systems, and data to deliver personalized customer service for over 8,000 organizations.

What you will do

• Lead end-to-end discovery, design, and delivery of Agentic AI solutions to improve customer experience.
• Translate business KPIs into scalable AI architectures that reduce friction and improve service outcomes.
• Design integration patterns and data flows across hirify.global Cloud, CRM, and third-party platforms.
• Drive alignment between business and technical stakeholders to prioritize high-impact AI initiatives.
• Deliver rapid prototypes, POCs, and MVPs using hirify.global Cloud AI Studio and copilots.
• Optimize AI solutions post-deployment to ensure accuracy, performance, and long-term sustainability.

Requirements

• 8+ years of experience in CX, CRM, or AI-driven platforms within enterprise environments.
• Strong hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Proven expertise in APIs, data pipelines, and integration patterns (REST, JSON, event-driven).
• Demonstrated ability to translate complex business requirements into scalable technical solutions.
• Solid understanding of data governance, security, and compliance frameworks.
• Must be authorized to work in the U.S. and adhere to regulatory standards like HIPAA/PCI.

Nice to have

• Experience with hirify.global Cloud or comparable contact center platforms.
• Familiarity with LLM-based solutions, agent-assist technologies, or AI orchestration frameworks.
• Background supporting digital transformation initiatives at enterprise scale.
• Industry experience in Financial Services, Healthcare, Insurance, Retail, or Public Sector.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with telehealth coverage.
• 401(k) matching program and flexible work schedules.
• Open Time Off policy plus 10 paid holidays.
• Support for career growth through mentorship and learning programs.
• Inclusive culture with global recognition as a Great Place to Work.

Hiring process

• Application review by the Talent Acquisition team.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum of five interviews).