Product Support Specialist II (SQL)

TL;DR

Product Support Specialist II (SQL): Providing advanced application support for proprietary claims management systems with an accent on troubleshooting complex issues and database queries. Focus on resolving technical incidents via ServiceNow, performing post-release validation, and leveraging AI tools to optimize support outcomes.

Location: Must be based in the USA

Salary: $22.17 - $35.66 per hour

Company

hirify.global is a national provider of risk management solutions for the workers’ compensation, auto, health, and disability management industries.

What you will do

• Troubleshoot and resolve complex application issues submitted through ServiceNow.
• Serve as a subject-matter expert for proprietary applications and ITSM processes.
• Analyze root causes of technical issues and implement effective solutions.
• Participate in post-release testing and validation for system updates.
• Create and maintain technical documentation for the team.
• Collaborate with stakeholders and technical resources to improve support efficiency.

Requirements

• Must be based in the USA
• 3+ years of hands-on experience supporting software applications.
• Working knowledge of SQL, including running and modifying queries.
• Experience using ticketing systems such as ServiceNow, Zendesk, or BMC Helix.
• Experience supporting web-based applications.
• Willingness to leverage AI tools to improve efficiency.

Nice to have

• Advanced SQL skills, including writing and optimizing queries with joins.
• Experience using AI tools in a technical support or operational role.
• Knowledge of claims management, healthcare, or insurance-related systems.
• 5+ years of application support experience.

Culture & Benefits

• Comprehensive benefits package including Medical, Dental, and Vision.
• 401K and ROTH 401K retirement plans.
• Paid time off and flexible spending account options.
• Stable, publicly traded company with a supportive culture.
• Opportunities for career advancement and continuous learning.