Manager, Operations Strategy (Fintech)

Location: Singapore

Company

Airwallex is a global unified payments and financial platform empowering businesses with integrated solutions for accounts, payments, and spend management.

What you will do

• Conduct qualitative and quantitative research to capture the full spectrum of customer experience.
• Design and implement best-in-class user research methodologies.
• Evaluate company positioning through direct customer interviews and feedback analysis.
• Identify key trends and actionable insights to inform product and business strategy.
• Present clear, data-driven recommendations to senior management.
• Collaborate with product, engineering, and commercial teams to integrate insights into improvements.

Requirements

• 5-10 years of relevant experience in customer experience, user research, or a related field.
• Proven expertise in designing and executing user research methodologies.
• Strong analytical skills with the ability to translate insights into business recommendations.
• Excellent written and verbal communication skills in English.
• Experience working with cross-functional teams in a fast-paced environment.
• Must be based in Singapore.

Nice to have

• Experience in B2B SaaS or financial technology environments.
• Familiarity with CRM systems and data-driven customer insight tools.
• Knowledge of regulatory issues (KYC/AML).
• Advanced degree in a relevant field.

Culture & Benefits

• Opportunity to work on high-visibility problems in a global, high-growth fintech environment.
• Collaborative culture that values founder-like energy and ownership.
• Emphasis on using AI to work smarter and solve problems faster.
• Exposure to world-leading investors and innovative tech teams.