Product Operations Analyst (Customer Activations) (Fintech)

Location: Singapore; in-office collaboration is expected for 10+ days per month, with attendance decided by managers and teams.

Company

hirify.global is a fintech and digital-assets company building crypto solutions for financial institutions, businesses, governments, and developers.

What you will do

• Coordinate end-to-end customer activations across multiple hirify.global products.
• Work cross-functionally with Treasury, Compliance, Product Operations, CPS, CPE, Engineering, and global business counterparts.
• Guide institutional customers through setup steps using clear, professional communications.
• Identify blockers, investigate edge cases, resolve issues, and maintain strict data accuracy.
• Report weekly activation status using verified information and manage dormant account processes, including human review before deactivation.
• Scale activation functions to new products and drive systemic fixes for continuous improvement.

Requirements

• 4–5 years of proven experience in client onboarding, customer activation, payment operations, or customer operations within fintech, payments, banking, or digital assets.
• Self-starter mentality and strong coordination skills for multi-team, multi-step processes.
• Strong investigative and problem-solving abilities to trace money and data across systems.
• High attention to detail, documentation skills, and comfort working in a compliance-sensitive environment.
• Excellent written communication skills with institutional clients and internal collaborators.
• Proficiency with CRM tools, including Salesforce, and ticketing tools, including Jira.

Culture & Benefits

• Fast-paced start-up environment with experienced industry leaders and opportunities to build, learn, and make an impact.
• Professional development budget and bi-weekly company-wide meetings with leadership.
• Inclusive workplace where employees are respected, valued, and empowered.
• In-office collaboration, team offsites, team-bonding activities, happy hours, and other events.
• Competitive salary, bonuses, equity, healthcare, retirement, family-forming and family-support benefits, employee giving match, and mobile phone stipend.
• R&R days, generous vacation, wellness reimbursement, parental leave, family-planning benefits, catered lunches, and stocked kitchens. Benefits listed are for full-time employees.