Senior Operational Excellence Analyst

Location: Singapore; travel of approximately 25% required.

Company

hirify.global operates food and grocery delivery platforms through foodpanda across more than 400 cities and 11 markets, with technology supporting delivery, grocery, cloud kitchen, and cloud store operations.

What you will do

• Own an operational domain across 11 markets, including operating standards, SOPs, targets, and store-executable processes.
• Define domain metrics, analyze store-level data, identify root causes, and assign corrective actions to market owners.
• Benchmark high-performing stores and external dark-store and quick-commerce operators to design and quantify improvements.
• Pilot and scale improvements covering layouts, walk paths, slotting, batching, cycle counts, shelf-life, shift planning, and rider handovers.
• Work with country operations and fulfilment leads to run process clinics, support rollouts, and verify adoption through audits.
• Define product and data requirements such as picker dashboards, not-found logging, handover verification, capacity-aware ordering, and shift planning.

Requirements

• 7+ years of experience in operations, process improvement, supply chain, or consulting; quick commerce, grocery retail, e-commerce fulfilment, or warehouse operations experience is preferred.
• Strong analytics skills with SQL or advanced Excel and BI tools; able to build and defend analytical models.
• Structured problem-solving experience using Lean, Six Sigma, or an equivalent approach.
• Demonstrated improvements that were measured and sustained after handover.
• Comfort working on a store floor and diagnosing operational issues directly in stores.
• Ability to influence without authority across markets and cultures.
• Clear written and spoken English required.
• Willingness to travel approximately 25% required.

Nice to have

• Dark-store or micro-fulfilment experience.
• Experience with WMS or inventory systems.
• Lean or Six Sigma certification.

Culture & Benefits

• Regional scope across 11 markets and collaboration with country operations teams.
• Work in a diverse team representing more than 60 nationalities.
• Opportunity to improve food delivery, grocery, fulfilment, and cloud-store operations through technology and data.
• Total compensation may include benefits, equity, and variable bonuses for eligible roles.