Workplace Experience Manager

Location: Must be based in San Francisco, CA. Role requires in-office presence Monday through Thursday, 9am-5pm.

Company

Airwallex is a global unified payments and financial platform empowering businesses with integrated solutions for accounts, payments, and treasury management.

What you will do

• Oversee facilities management, vendor relationships, and office services for the SF office and regional hubs.
• Manage workplace budgets, analyze cost-effective measures, and track KPIs for space optimization.
• Lead cross-functional projects including office builds and internal workplace communications.
• Coordinate in-office events and drive culture initiatives as a member of the Culture Committee.
• Provide operational support to the People & Talent team, including onboarding, benefits, and candidate experience.
• Manage a small team of staff and contractors to ensure a welcoming and efficient office environment.

Requirements

• Must be based in San Francisco and able to work onsite Monday-Thursday.
• 5+ years of experience in workplace experience, office management, facilities, or hospitality.
• 1-2 years of experience managing people, vendors, or cross-functional projects.
• Strong proficiency in Google Suite and Slack.
• Demonstrated ability to handle multiple tasks with high customer service standards.
• Excellent communication and problem-solving skills.

Nice to have

• Experience with budgeting and procurement tools like Pigment, Oracle, AuditBoard, or Ironclad.

Culture & Benefits

• Opportunity to work at a high-growth, US$8 billion valued fintech company.
• Collaborative environment with a focus on innovation and founder-like energy.
• Exposure to complex, high-visibility projects within a global team of 2,200+ employees.
• Emphasis on accelerated learning and professional growth.