Senior Manager, Workplace Experience (Fintech)

Location: Based in San Francisco, United States; responsible for workplaces across New York City, Toronto, Austin, Mexico, and Brazil.

Salary: $180,000–$250,000 per year, plus potential equity and bonus.

Company

Airwallex provides a global payments and financial platform for businesses, combining proprietary infrastructure and software for accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Own workplace experience strategy, operations, standards, and service delivery across the Americas portfolio.
• Lead the end-to-end build-out of a new San Francisco headquarters from concept and design through construction and move-in.
• Drive the expansion of the New York City office, including site selection, lease negotiation support, design oversight, and transition planning.
• Manage operating and capital expenditure budgets, vendors, facilities, real estate partnerships, and workplace services.
• Lead, coach, and develop Workplace Experience professionals across the region.
• Use attendance, space utilization, operational performance, and employee satisfaction data to improve workplaces and create in-office programs.

Requirements

• 8+ years of experience in workplace experience, employee engagement, office management, facilities, hospitality, or events management.
• 2+ years of experience managing people, vendors, or cross-functional projects.
• Proven experience leading office build-outs, renovations, or large-scale workplace projects from concept through completion.
• Strong budget management experience covering operating and capital expenditure for multi-site operations.
• Excellent communication and stakeholder management skills, including with senior leadership.
• Ability to work from and be based in San Francisco.

Nice to have

• Experience in a high-growth technology or fintech company.
• Familiarity with real estate strategy, lease negotiations, architects, design firms, and ground-up office builds.
• Experience working in fast-changing environments with an entrepreneurial ownership mindset.

Culture & Benefits

• Work with a global People & Talent organization supporting teams across 27 offices.
• Health, dental, and vision insurance for US-based employees.
• 401(k), short- and long-term disability, life insurance, and well-being benefits for US-based employees.
• 20 paid vacation days and 12 company holidays per calendar year for US-based employees.
• Opportunity to shape workplaces, culture programs, and employee experiences across the Americas.