Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing a portfolio of enterprise clients to drive product adoption and growth with an accent on consultative support and data-driven insights. Focus on building strategic relationships, creating success plans, and collaborating with internal teams to deliver custom projects and AI-driven solutions.

Location: Must be based in London, UK (Hybrid/Remote options available).

Company

hirify.global is a global data and insights company providing consumer intelligence to the world's biggest brands and agencies.

What you will do

• Manage a portfolio of enterprise clients to ensure value realization and account growth.
• Build and maintain strong relationships with key stakeholders and end users.
• Consult clients on solving business challenges using hirify.global data sets and AI tools.
• Create and execute success plans to drive product adoption and track outcomes.
• Deliver regular usage reports and interpret data to provide actionable insights.
• Collaborate with internal teams to deliver custom projects and strategic workshops.

Requirements

• Must be based in or able to work from London, UK.
• Proven experience in building strong internal and external relationships.
• Strong analytical skills with high attention to detail.
• Ability to present data confidently and tell compelling stories.
• Highly organized with the ability to manage multiple competing deadlines.
• Customer-focused mindset with a proactive approach to problem-solving.

Culture & Benefits

• 25 days of annual leave plus office closures over holidays.
• Health cash plan, mental health support, and enhanced family benefits.
• Competitive salary with 4% pension matching.
• Flexible working arrangements including hybrid/remote options and WFH budget.
• Commitment to professional growth through accredited learning and leadership development.
• Inclusive culture with active DE&I initiatives and volunteering opportunities.