Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing client relationships and driving adoption of enterprise hiring solutions with an accent on process optimization and strategic consulting. Focus on analyzing client data, coordinating cross-functional teams, and influencing senior stakeholders to ensure measurable business impact.

Location: Must live in Mexico with a current CURP

Company

hirify.global is a leading enterprise hiring platform that leverages AI-powered insights and automation to help organizations streamline talent acquisition and improve recruiting efficiency.

What you will do

• Partner with clients to understand their recruitment processes and business needs.
• Coordinate with professional services and data science teams to ensure successful solution implementation.
• Analyze client data to identify opportunities for process improvement and enhanced user experience.
• Provide actionable feedback to the product team based on client insights.
• Build and maintain strong relationships with key decision-makers at enterprise accounts.
• Drive incremental sales opportunities through proactive account management.

Requirements

• Must live in Mexico with a current CURP
• Spanish and English proficiency: C1 or higher
• Bachelor’s or engineering degree
• Minimum 3 years of experience in B2B client success
• Proven ability to influence senior enterprise stakeholders
• Strong analytical, synthesis, and organizational skills

Nice to have

• Experience in a startup, fast-growing tech company, or consultancy
• Background in managing technology projects as a product owner or scrum master

Culture & Benefits

• Direct employment with full legal benefits
• 100% remote work policy
• Major medical insurance including dental, vision, and travel coverage
• 18 days of vacation
• Company-provided English lessons