Technical Support Specialist Level 2 (Broadcom)

TL;DR

Technical Support Specialist Level 2 (Broadcom): Providing technical support via email, telephone, and remote sessions for global customers using Broadcom technologies, specifically in AOD and IMS domains. Focus on troubleshooting complex errors, replicating customer configurations, and ensuring the stability of IT infrastructure for a diverse client base.

Location: Cairo or Banha, Egypt

Company

An American Fortune 500 company specializing in distribution and value-added services for electronic components and computer products.

What you will do

• Provide troubleshooting support to customers via phone, email, and remote sessions.
• Replicate customer configurations to investigate and resolve complex technical errors.
• Host and attend remote sessions with vendors and customers to diagnose faults.
• Document all work activities in the ticketing system and create new knowledge-base articles.
• Collaborate with Escalation Engineers to deliver optimal technical solutions.

Requirements

• 2-3 years of experience in IT customer support or similar roles.
• English: Excellent written and verbal skills (C1) required.
• Proficiency in Linux, Windows, APIs, Tomcat, Java, SSL/HTTPS Certificates, and Database concepts (Oracle, SQL).
• Foundational knowledge of networking and infrastructure management.
• Ability to analyze logs and identify patterns to resolve complex cases.
• Willingness to work outside of normal business hours.

Nice to have

• Additional language skills in German, French, or Spanish.

Culture & Benefits

• Environment centered on energy, innovation, passion, and collaboration.
• Opportunity for rapid skills development and achieving product accreditations.
• Experience working with a global customer base within a Fortune 500 corporate structure.