Customer Success Manager, Midmarket, German Speaker (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a renewal pipeline and driving high customer retention for MidMarket accounts with an accent on relationship management and strategic value delivery. Focus on reducing churn, identifying upsell opportunities, and executing best-in-class onboarding.

Location: Poland

Company

hirify.global is a brand visibility platform providing AI-driven insights across SEO, content marketing, paid media, and social strategy.

What you will do

• Manage renewal pipelines and negotiate contracts to ensure high retention rates and TCV growth.
• Act as a trusted advisor for key stakeholders, providing strategic recommendations to maximize platform impact.
• Collaborate with Sales and Marketing to identify and execute upsell and cross-sell opportunities.
• Execute efficient onboarding for new customers and deliver unique insights at every touchpoint.
• Advocate for customer needs internally to drive product improvements and platform enhancements.

Requirements

• 3-5+ years of experience in Customer Success or Account Management, preferably in MarTech or SaaS.
• Proven track record of managing Books of Business against ARR targets and meeting renewal quotas.
• Strong communication skills for articulating complex concepts to both technical and non-technical audiences.
• General understanding of SEO, SEM, content marketing, analytics, and CRM.
• German language proficiency required.
• Must be based in Poland.

Nice to have

• Experience working with international companies.
• Ability to navigate ambiguity and complexity in a rapidly changing global environment.

Culture & Benefits

• Unlimited PTO.
• Hobby and team building budget allowance.
• Employee Support Program and financial aid for loss of family members.
• Access to Employee Resource Groups.

Hiring process

• Resume review by the Talent Acquisition team with feedback typically within three working days.
• Detailed interviews focusing on professional background, work style, and personality.