Onboarding And Solution Optimisation Manager (iGaming)

TL;DR

Onboarding and Solution Optimisation Manager (iGaming): Implementing and optimizing operational systems for Customer Support, Risk, Fraud, and KYC with an accent on system configuration, vendor evaluation, and workflow automation. Focus on leading the rollout of operational tools for new brands and integrating AI agents to improve operational efficiency.

Location: Concord, NH, US. Must be authorized to work in the US without sponsorship.

Salary: $56,187 - $104,348 per year

Company

hirify.global Interactive is a leading provider of content and technology solutions for the regulated online Real Money Gaming (RMG) industry.

What you will do

• Lead the setup, configuration, and rollout of operational systems for new brands.
• Manage integrations between internal systems and external platforms in the CRM, Fraud/Risk, and KYC domains.
• Identify and implement workflow improvements, automation, and AI agents.
• Evaluate and research new external vendors based on features, cost, scalability, and operational fit.
• Maintain and coordinate knowledge bases and technical documentation across systems.
• Build operational reports and dashboards to provide data-driven insights and recommendations.

Requirements

• Established history in system installation and operational improvement.
• Solid understanding of CRM, Fraud/Risk, and KYC systems.
• Demonstrated experience in vendor management and solution evaluation.
• Must be authorized to work in the US on a full-time basis without current or future visa sponsorship.
• Strong analytical abilities and the capacity to lead multiple projects simultaneously.
• Excellent communication skills for collaborating with diverse teams.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.
• Inclusive culture focused on bringing joy to life through the power of play.