AI Digital Experience Engineer (AI)

TL;DR

AI Digital Experience Engineer (AI): Building and running intelligent, AI-powered employee and candidate experiences with an accent on AI agents, workflows, and conversational interfaces. Focus on automating routine HR/Workplace tasks and integrating GenAI tooling into enterprise systems.

Location: Home Office, Mexico City, MX

Company

hirify.global is a cloud-first networking and security company whose solutions protect 70% of the Fortune 500.

What you will do

• Translate People and Place requirements into AI-driven agents, tools, and apps.
• Build conversational experiences using Glean, Microsoft Copilot Studio, Oracle HCM, and ServiceNow.
• Implement end-to-end use cases through configuration, prompt tuning, and system integration.
• Optimize the agentic experience layer to deflect routine Tier-0/Tier-1 queries.
• Ensure all AI experiences meet data privacy, security, and compliance standards.
• Document solutions and create reusable templates to allow experiences to be scaled.

Requirements

• Minimum of 5 years of experience in software/systems development or automation engineering (or 3 years with a Master's degree).
• Expertise in low-code/no-code platforms such as Microsoft Copilot Studio, Power Automate, Glean, or ServiceNow.
• Hands-on experience with GenAI tools (Claude, ChatGPT, Gemini) and prompt engineering.
• Working knowledge of Python or JavaScript and enterprise APIs.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Strong written and verbal communication skills in English.

Nice to have

• Experience with HR, IT, or Facilities systems (e.g., Oracle HCM, ServiceNow HRSD/ITSM).
• Exposure to AI/ML concepts, RAG, or agent orchestration.

Culture & Benefits

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours per year and a "No Jerks" policy.
• Modern offices with EV charging, healthy snacks, hackathons, and culture celebrations.
• Charitable Giving Program supported by Company Match.