Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Overseeing client communication, requirements gathering, and solution proposals for the hirify.global Horizon platform with an accent on bridging the gap between market needs and R&D. Focus on troubleshooting applications, providing system support, and conducting client training to ensure optimal platform usage.

Location: Must be based in Singapore (Singaporeans and Permanent Residents only). This role is 100% onsite with 25% travel to client locations.

Company

A global technology provider dedicated to improving the guest experience for top attractions and leisure venues through innovative ticketing and eCommerce solutions.

What you will do

• Act as the primary interface between clients and the internal Product Manager/R&D teams.
• Test and troubleshoot applications, documenting bugs with clear replication steps.
• Assist in writing technical documentation, manuals, release notes, and project proposals.
• Provide system software support and configuration advice to both internal and external clients.
• Conduct training sessions for clients on platform applications.
• Support the Sales team in demonstrations, RFP preparation, and understanding prospective client requirements.

Requirements

• Must be a Singaporean citizen or Permanent Resident of Singapore.
• Previous account management experience in a highly transactional SaaS or custom software environment.
• Strong verbal and written communication skills.
• Proficiency with web-based technology, database structures, and SQL.
• Outstanding organizational skills and ability to prioritize tasks effectively.
• Ability to work onsite in the Singapore office.

Nice to have

• Bachelor’s degree in Business, Technology, or a related field.
• Experience in eCommerce, ticketing, or the guest-facing service industry.

Culture & Benefits

• Inclusive and fun-focused work environment with virtual team connection activities.
• Commitment to diversity, innovation, and employee professional growth.
• Emphasis on work-life balance with flexible work settings where possible.
• Opportunity to work with global attractions and leisure industry leaders.