Customer Support Representative

TL;DR

Customer Support Representative (Customer Service): Providing client support through phone and email communication with an accent on troubleshooting, data entry, and inventory acquisition. Focus on resolving platform issues, verifying FTP data accuracy, and maintaining high-quality client relations.

Location: Remote (Canada)

Salary: $20.00 - $22.00 CAD per hour

Company

A global corporation providing proprietary data and advanced analytics to power auto-related decisions.

What you will do

• Support clients via phone and email, diagnosing and resolving platform issues in a timely manner.
• Manage inventory acquisition by creating data records and coordinating with vendors for necessary information.
• Perform quality assurance on FTP files to ensure accurate inventory counts, photos, and pricing.
• Monitor and rectify data discrepancies between the platform and dealer websites.
• Maintain consistent daily follow-ups with clients and vendors to drive cases to resolution.

Requirements

• Must be based in Canada.
• Proficiency in Microsoft Excel, MS Office tools, CRM, and ticketing systems.
• Excellent interpersonal, verbal, and written communication skills.
• Strong analytical skills and high attention to detail.
• Ability to work Monday to Friday, 11:00 AM to 8:00 PM EST, and four hours of paid overtime one Saturday per month.

Culture & Benefits

• Full-time employment with a consistent work schedule.
• Paid overtime for required monthly Saturday shifts.
• Collaborative, innovative, and data-grounded corporate environment.
• Commitment to workforce diversity and inclusion.