IT Workplace Support Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
IT Workplace Support Analyst (System Engineering): Providing technical support and troubleshooting for hardware, software, and network issues with an accent on delivering high-quality customer service in a busy corporate environment. Focus on resolving IT requests, maintaining system compliance, and supporting internal projects to ensure smooth operations for colleagues.
Location: Must be based in or able to work on-site in Manchester, United Kingdom
Company
is an international energy company owned by the Federal Government of Germany, providing gas and power solutions across Europe with a focus on the energy transition.
What you will do
- Provide professional 1st and 2nd line technical support to colleagues for hardware, software, and network issues.
- Log and manage support requests using IT ticketing systems like ServiceNow.
- Ensure all IT activities follow best-practice processes such as ITIL and company compliance policies.
- Assist with general IT administration and support ongoing IT projects.
- Maintain high standards of customer service while resolving technical problems in a timely manner.
Requirements
- Must be based in or able to work on-site in Manchester, UK.
- Confidence in supporting Windows 10/11 environments and Microsoft Office 365 applications.
- Strong communication skills and a customer-focused, problem-solving attitude.
- Relevant IT studies (e.g., Computer Science) or equivalent technical experience.
- Willingness to learn and develop technical skills, with an interest in pursuing certifications like CompTIA A+ or ITIL.
Nice to have
- Previous experience in 1st or 2nd line IT support.
- Familiarity with ServiceNow or similar IT ticketing systems.
- Existing technical certifications such as CompTIA A+, Microsoft certifications, or ITIL.
Culture & Benefits
- Competitive starting salary with bonus earning potential.
- Comprehensive benefits including non-contributory pension (10% employer contribution), life assurance, and medical/dental insurance.
- 25 days holiday plus bank holidays and volunteering days, with the option to buy/sell leave.
- Flexible working model with hybrid opportunities.
- Commitment to career growth through a blended approach to learning and development.
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